Agentic AI for Call Centres: After-Call Work, QA & WhatsApp Handovers Done for You

Call centres are measured on handle time, quality and outcomes.
But agents spend a huge chunk of their day on after-call work, copy-pasting notes, sending follow-ups and logging tickets.

Agentic AI employees from AI Automated Solutions help call centres do more with the same seats — by automating after-call work, WhatsApp handovers and QA sampling.

The problem: wasted time between calls

Common call-centre bottlenecks:

• Agents typing long notes into the CRM after each call

• Manual creation of tickets, follow-ups and WhatsApp messages

• Inconsistent note quality and tagging

• Supervisors trawling recordings to find coaching moments

• Disconnected view across voice, WhatsApp and email

All of this reduces throughput, hurts SLAs and hides real performance.

What agentic AI employees do in your call centre

1. Real-time note-taking and disposition

AI employees listen to calls (where compliance allows) and:

• Generate a structured summary: reason, actions taken, outcome, next step

• Auto-tag the call (e.g. product, segment, issue type)

• Suggest or set the disposition code

• Log everything into InOne CRM or your existing system

Your agents hit “confirm” instead of writing from scratch, cutting seconds or minutes off each interaction.

2. WhatsApp handover and follow-ups

Using our Call Center AI patterns plus WhatsApp flows:

• At the end of a call, the AI triggers a WhatsApp summary to the customer

• Buttons offer “Rate this call”, “See next steps”, “Chat with us”

• For missed calls or out-of-hours calls, AI callers and WhatsApp agents pick up the thread

• All chat history is linked back to the call record for a complete picture

Voice and WhatsApp become one coherent journey, instead of separate channels.

3. Automated QA and coaching signal

Digital QA assistants:

• Flag calls with certain patterns (long silences, repeated phrases, negative sentiment)

• Surface snippets that match your scripts or compliance requirements

• Provide a simple QA score suggestion for reviewer approval

• Highlight best-practice calls for training libraries

Supervisors spend time coaching, not hunting for examples.

4. Reporting that ties effort to outcomes

Because everything runs through a unified CRM spine:

• You can see calls, WhatsApps, tickets and outcomes per agent, team and campaign

• You can track real B/100 calls, FCR, and revenue per workflow

• You can test scripts and flows like experiments, not anecdotes

This is where InOne CRM and AI employees really shine together.

The outcome: higher throughput, better experience

For operations heads and contact-centre managers:

• More calls handled with the same number of agents

• Consistent note quality and better data for reporting

• Faster, clearer follow-ups on WhatsApp and other channels

• Stronger QA and coaching, powered by real signals

• Happier agents, because the worst parts of the job are automated

You move from “we’re busy” to “we’re productive — and we can prove it.”

Why call centres choose AI Automated Solutions

With AI Automated Solutions:

• We combine AI callers, agent-assist tools and WhatsApp agents into one Call Center AI stack

• We integrate with your CRM and telephony rather than forcing a rip-and-replace

• We design deterministic flows, approvals and audit trails that satisfy compliance

• We provide ongoing tuning, dashboards and support — not just a one-off implementation

You get digital colleagues for every agent, built to handle the admin so humans can focus on conversations.

Ready to double your impact per seat?

If your team is maxed out but targets keep rising, agentic AI is how you unlock more throughput without burning people out.

👉 WhatsApp us on +27 72 556 4409: https://wa.me/27725564409
👉 Or request a Call Center AI walkthrough: https://aiautomatedsolutions.co.za/contact-us