AI Employees for Credit Repair & Debt Counselling: Follow-Ups Without Chasing

Credit repair and debt counselling firms are built on consistent contact.
Miss one follow-up, lose one client, and the economics start to break.

AI employees from AI Automated Solutions give you a digital team that handles the grind — lead intake, document collection, payment reminders and check-ins — while your advisors focus on plans, negotiations and support.

The problem: heavy admin, fragile relationships

If you run a credit repair, debt counselling or budgeting service, you’ll recognise this:

• Leads come in from ads and referrals at all hours

• Advisors spend hours chasing documents and bank statements

• Payment reminders are manual and inconsistent

• Clients go quiet when things get tough

• Regulators expect clear records of consent, contact and advice

The work is emotionally heavy. When admin piles up, both staff and clients suffer.

What AI employees do in your practice

1. Intake and pre-qualification

An AI WhatsApp agent:

• Greets new leads and explains the process in plain language

• Captures basic information: income, obligations, arrears, living situation

• Shares POPIA-aligned consent wording and terms

• Books a consult with an advisor or generates a callback task

• Logs everything in InOne CRM with source and timestamps

Your advisors start conversations with context instead of cold.

2. Document collection and plan setup

Digital employees then:

• Send personalised checklists (bank statements, ID, payslips, creditor letters)

• Nudge clients who haven’t completed uploads

• Confirm when a file is “complete” and ready for analysis

• Share draft plans and next steps over WhatsApp or email

This removes the constant “Hi, just checking if you’ve sent those documents yet?” from your team’s day.

3. Payment reminders and check-ins

Using our AI callers and WhatsApp flows:

• AI callers remind clients of upcoming payments with respectful, scripted voice nudges

• Follow-up WhatsApps provide “Pay now / Change date / Talk to us” buttons

• Missed or partial payments trigger different journeys (support, restructure, escalation)

• All events are logged back into the CRM for audit and analytics

Clients feel supported, not hounded — and your cash flow stabilises.

4. Progress updates and retention

Digital employees:

• Share simple progress summaries (“3 of 10 creditors updated”, “2 defaults removed”, etc.)

• Nudge clients to celebrate milestones and stay committed to the plan

• Offer top-ups or new services when clients graduate successfully

You increase retention and lifetime value without extra manual effort.

The outcome: stable cash flow, less burnout

For founders and operations managers:

• Higher conversion from enquiry to signed plan

• More predictable collections, thanks to consistent reminders

• Less advisor burnout, because AI takes care of repetitive chasing

• Better regulatory defensibility, with clean consent and contact logs

• Clear reporting: cohorts, recovery rates, churn drivers, advisor performance

You protect both your clients and your margins.

Why partner with AI Automated Solutions

Money is emotional. You need flows that are respectful, safe and data-driven.

With AI Automated Solutions:

• We design your AI employees around credit repair and debt counselling realities

• We combine AI callers, WhatsApp agents and CRM workflows into one orchestrated system

• We run everything through InOne CRM with clear dashboards

• We iterate with you as regulations and market conditions evolve

You get agentic AI employees that support your team and your clients — not pushy scripts or spammy bots.

Ready to put a digital collections team behind your advisors?

If your practice is growing but your team is drowning in admin, AI employees can carry the load.

👉 WhatsApp us on +27 72 556 4409: https://wa.me/27725564409
👉 Or ask for a credit-repair/debt counselling demo: https://aiautomatedsolutions.co.za/contact-us